Payment Policy

This Payment Policy applies to all orders placed on Cicimi (cicimi.com). It outlines the payment methods we accept, how payments are processed, and what to expect at checkout.

Accepted Payment Methods

We accept the following payment methods:

  • Credit Card — Visa, Mastercard, American Express
  • Shop Pay — pay in full or in installments
  • PayPal
  • Google Pay & Apple Pay

All transactions are secure and encrypted. Your payment details are never stored by us.

Currency

Country Product Prices
United States USD ($)
Canada CAD ($)

The currency shown at checkout is the currency you will be charged in and cannot be manually changed.

Payment Processing

  • Payment is due in full at the time of purchase
  • Your order will only be confirmed and processed after successful payment
  • If a payment is declined or fails, your order will not be confirmed. Please try again or select a different payment method

Taxes

United States: Applicable sales tax is calculated based on your delivery address and displayed at checkout before payment. No additional charges apply upon delivery.

Canada: Applicable taxes (GST/HST/PST) are calculated and displayed at checkout before payment. No additional charges apply upon delivery.

Secure Checkout

Our checkout is powered by Shopify and uses SSL encryption to protect your personal and payment information at every step. We do not store your credit card details.

Shop Pay Installments

Shop Pay offers the option to pay in full at checkout or split your purchase into installment payments. Installment options and eligibility are determined by Shop Pay. 

Invoices

If you require an invoice for your order, please contact us at info@cicimi.com with your order number and we will provide one promptly.

Fraud Prevention

To protect our customers, we reserve the right to review, delay, or cancel orders where fraudulent or unauthorized activity is suspected. Affected customers will be contacted using the details provided at checkout.

Refunds

Refunds are processed in accordance with our Return Policy. All refunds are issued to the original payment method in the currency of the original order — USD for US orders, CAD for Canadian orders — within 10 business days of receiving the returned item.

Customer Service & Contact

Trade Name: Cicimi
Company Name: Elevate LLC

Company Address: 1600 Glencoe St, Denver, Colorado, 80220, USA

Email: info@cicimi.com
Phone: +1 (720) 3668910
Estimated Response Time: within 24 hours

Customer Service Hours:
Monday – Friday: 9:00 – 17:00 (GMT-07:00)